I was a Chipotles on Monday picking up lunch for our office. As I waited for the order, I noticed how calm the cashier and the runner were. People were moving everywhere and these two women seemed not at all bothered by the pace behind them.
So, naturally, I said something like this: Wow, you all are so calm. How do you do that?
On of the women answered something like this: It’s part of our training because if we are calm and don’t look like we are in a hurry, our customers don’t feel like they need to rush.
How cool is that?
Thank you Chipotles for your awesome guacamole and designing a super calm staff. What a reason to Stop, breathe, and smile.